Hello! I'm Tim Chen.
A Technical Program Manager
based in Irvine, CA
I'm well-versed in orchestrating diverse solutions and piloting complex programs. I have a methodical personality and an analytical mind. I'm biased towards proactiveness. I'm fundamentally risk averse. I tend to plan for the worst but hope for the best in all projects. I lead by influence, build long term trust and foster effective communication.
About Me
21 years overall in software/hardware industry
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8 years in technical program/project management
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11 years in software/solutions engineering
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​2 years in software product management
RECENT EXPERIENCE
Solutions Engineering and Technical Project Lead
May 2023 - Oct 2023
Remote
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Orchestrated the strategic vision and execution for pre-sales engineering, decisively guiding technical project delivery throughout the US sector
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Spearheaded the comprehensive delivery of Cordel's LiDAR and AI solutions, triumphantly securing a landmark $7M contract with Amtrak, thereby bolstering our stance in the railway industry
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Masterfully navigated 8 diverse projects within the US program portfolio, maintaining a sterling record of 100% compliance with revenue objectives
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Innovated a suite of technical program management methodologies which lead to 40% productivity increase
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Instituted solutions engineering growth strategy and governance in the US region igniting 25% increase in sales
Senior Sales Engineer (Agile Project Management)
Dec 2020 - Jan 2023
Remote
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Presale engagement specialized in Agile Project Management sector to secure sales opportunities
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Elevated team performance by serving as an Agile Coach for Sales and Engineering squads, refining the discovery session processes, and subsequently fortifying our sales pipeline
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Emerged as the go-to technical authority within IT and PMO domains, contributing to 17% increase in customer retention rate
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President's Club winner with 32 deals averaging an impressive $425K ARR in 2022
Senior Technical Project Manager/Customer Solutions Engineer/Product Owner
Aug 2011 - Jul 2020
Lake Forest, CA
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Dedicated to orchestrating end-to-end airline programs and optimizing configurations for premier inflight entertainment ecosystems
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Functioned as the Technical Project Manager and Product Owner, launching a cloud-based Shopping/Marketplace and In-Flight Personalization platform, subsequently adopted by 60+ global carriers
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Devised and delivered holistic technical solutions for 50+ airline collaborations including Singapore Airlines A380's MyKrisWorld, Norwegian Air Shuttle B787's restaurant in the sky, and EVA Airlines B777's Sky Shop
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Acted as the technical linchpin during pre-sales and RFP stages, working hand-in-hand with Sales, Marketing, and Account Management to distill client needs into robust technical proposals
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Led ambitious design and requirement elucidation initiatives, coordinating with multidisciplinary teams to breathe life into new configurations and products for Boeing and Airbus commercial ventures
PAST EXPERIENCE
Technical Project Manager/Business Process Analyst
Technical Project Manager
Cisfar International (Permanently Closed)
Lead Software Engineer
Multiwave Technology (Permanently Closed)
CONTACT ME
EXPERTISE
Project Lifecycle Management
Agile Methodology
SDLC
Product Management
Process Re-engineering
Risk Management
SaaS/PaaS
API Integration
Requirements Management
Microsoft Azure
Presale Solutions Engineering
SKILLSET
SCRUM
Agile
Jira
Confluence
Python
SQL
JavaScript
Java
Wrike
Trello
Smartsheet
Postman
Salesforce
REST API
AWARDS
President's Club 2021
Singapore Airlines MyKrisWorld Best Personalization Innovation
PATENTS
US Patent - Screen Mirroring on Passenger Device
US Patent - InFlight AR/VR Apparatus
US Patent - InFlight Passenger Social Connection
EDUCATION
B.S Info & Computer Science
UC Irvine
LANGUAGE
English
Chinese
Japanese
My Managers Say
"Tim is a natural project and/or program manager. He has the ability to dig into a large, unfamiliar, and complicated matrix of processes and quickly spot the bottlenecks, dependencies, and pain points that most others would miss. He pulls from his extensive experience to suggest new ways of doing things - whether it's something as simple as modifying how data is shared between stakeholders or something more drastic like adding an entirely new stakeholder group to a work stream. He's articulate and a clear communicator. He ensures tasks, deadlines, and objectives are clear to everyone, and he is not afraid to hold his stakeholders accountable. I saw Tim in some pretty tricky situations, and he is unflappable. He's respectful, even keel, and a pleasure to work with."
Nicholas Wayne
VP Americas - Cordel
My Colleagues Say
"I worked with Tim for a little over a year on Wrike's Sales Engineering team and I have nothing but great things to say about him. When I first joined the team, I shadowed several opportunities of Tim's and he took the time to answer all my questions, explain his process, and give me feedback. During his time on the team, Tim led an office hours/training session for the sellers we supported to ensure they were always up to date on product knowledge and could get each of their questions answered. Tim is extremely knowledgable in all things IT and agile, but he doesn't keep this knowledge to himself. He is a team player who is always looking for ways to help those with whom he works. Additionally, Tim is an excellent solution seller. Having seen him first hand in customer interactions, I can say that he always leaves the customer feeling more comfortable with the product and gives them a peak into how their future can be better if they choose to purchase."
Olivia Gartz
Sr. Sales Engineer - Wrike
